return | refund policy

Return / Refund Policy

updated 2019

•••••••

 RETURNS SHIP FREE

We are based out of Colorado, USA. Domestic purchases ship & return free to anywhere in the USA. ALL International purchases - Shipping charges apply beginning at $14.99 weight may vary.

PLEASE READ THROUGH OUR POLICY, BEFORE BEGINNING RETURN / EXCHANGE: 

 •To be eligible for a purchased return, item(s) must be returned to us IN PURCHASED CONDITION WITHIN 14 DAYS FROM DATE OF PURCHASE. ALL JEWELRY, BODY ORGANICS, HAIR ACCESSORIES and SALE ITEMS ARE FINAL SALE. THESE ARE UNAVAILABLE FOR RETURN/ EXCHANGES.

GIFTS with GIFT RECEIPTS ARE VALID FOR 30 DAYS FROM DATE OF PURCHASE.

~ALL SALE COLLECTIONS ITEMS~ ARE 100% FINAL SALE~ NO EXCHANGES OR REFUNDS.

 

Eligibility & Instructions provided below:

After the 14 days from date of purchase, NO REFUND OR EXCHANGE MAY BE GIVEN.
We don't get many returns... to honor all of our products, @ all the pretty little things, YOUR RETURNS/ EXCHANGES SHIP FREE WITH IN OUR RETURN TIME WINDOW.
Keeping our domestic commerce in mind, we use our primary, local carrier- United States Postal Service (USPS) to ship and handle all of our pretty packages. Tracking is 100% provided via email notification when purchase order has updated. 
Please email us at hello@alltheprettylittlethings.love or lara@alltheprettylittlethings.love in regard to any returns | exchanges and your request will be processed within 24-48 hours.
 

PRODUCT REQUIREMENTS UPON RETURN

STRICTLY ENFORCED
CLAIM MUST BE SUBMITTED WITHIN 14 DAYS FROM DATE OF PURCHASE unused, unworn, unwashed, free from odors (such as smoke, perfume, household and food). Stains, signs of wear or washing are unacceptable. We handle, inspect, and lightly wrap each and every order!
All pieces must be in same condition upon shipment- for refund to be issued. 
NOTE**** If item does not meet return policy upon inspection, A PAYMENT REFUND WILL NOT BE ABLE TO BE CREDITED/ ISSUED.
We are a Colorado local boutique, and aim to exceed customer relationships.
This standard must be met as we provide our customers with the highest quality customer service.
Example::: clothing fibers, natural and man made material related items such as handbags etc, absorb odors from pets, smoke, food and detergents. These items are un-returnable, as they cannot be re-listed for purchase to our customers.

Additional non-returnable items due to bacterial, mold and hygiene: if applicable 
jewelry / undergarments / bodysuits / swim wear. 
Please do not send your purchase back to the manufacturer, they will not honor it unless specified by label.

IN-STORE PURCHASES OUTSIDE OF all the pretty little things must be returned to place of purchase. Exchanges may include this transaction.
PRICE DROPS/ ADJUSTMENTS:
ALL THE PRETTY LITTLE THINGS HOLDS THE RIGHT AND PRIVILEGE TO ADJUST MSRP OR SRP AT ANY TIME.
CREDIT CAN BE CLAIMED WITHIN 24 hours of PRICE REDUCTION. 
 •ALL SALE ITEMS are FINAL SALE• NO EXCEPTIONS
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Notification of the approval or rejection of your refund via contact information within 3 BUSINESS DAYS.
• If approved, your refund will be processed momentarily, and a credit will automatically be applied to your original method of payment, applied to store credit, or accessible in store and online gift certificate.
All refunds will be processed within 3-5 business days respectively, per your financial institution.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company,  OR bank as it may take some time before your refund is officially posted via their terminal.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@alltheprettylittlethings.love OR lara@allthelittleprettythings.love

SALE PRODUCTS (if applicable)

Only REGULAR priced items may be refunded, PRODUCTS THAT ARE SALE ITEMS ARE FINAL SALE and cannot be refunded OR exchanged as these are final pieces.

If available/ in stock SIZES MAY BE EXCHANGED IN STORE ONLY IF AVAILABLE AT THE TIME OF PURCHASE. 

GIFT CARDS ARE NON REFUNDABLE.

GIFTCARDS MAY BE TRANSFERRED TO ANOTHER CUSTOMER AND SHARED.

ALL PURCHASES WITH GIFT RECEIPT ARE VALID FOR EXCHANGE FOR 30 DAYS IN PURCHASE CONDITION.

REFERENCE THIS RETURN POLICY.


SHIPPING

FREE SHIPPING ON ALL ORDERS to anywhere within the U.S.A.

 Weight restrictions may vary and if purchased exceed 5lbs $19.99 may be collected by Boutique Associate for weight fee.

 - email us directly hello@alltheprettylittlethings.love for a RETURN LABEL

We thrive & strive on offering the best online shopping experience & customer service. Don't be shy... we are here to assist you with all the pretty little things you've purchased!

We THANK YOU for shopping Colorado local Artisans & domestically based Apparel and designing brands

~ all the pretty little things ~

a bohemian boutique