refund policy


Return / Refund Policy

2020

•••••••

We are based out of Colorado, USA. Domestic purchases ship free to anywhere in the USA.

ALL International purchases - Shipping charges apply beginning at $11.99/ ship weight may alter shipping cost.

PLEASE READ THROUGH OUR POLICY, BEFORE BEGINNING RETURN / EXCHANGE: 

All purchases made are final. Refunds are unavailable. 

Exchanges/ Store Credit may be available to all ONLINE ORDERS.

Due to Covid-19 CDC and Business Operating Guidelines, and the safety of our customers and families, were are unable to return/ exchange and or accept returned products at this time for all sales made in-person.
In-person made purchases of any kind are FINAL.
Orders placed online are eligible for an exchange in sizes if available/ and or store credit options.

ALL JEWELRY, BODY ORGANICS, HAIR ACCESSORIES and ON-SALE ITEMS ARE FINAL SALE. THESE ARE UNAVAILABLE FOR EXCHANGES/ STORE CREDIT.

GIFTS with GIFT RECEIPTS ARE VALID FOR 30 DAYS FROM DATE OF PURCHASE.

~ALL SALE COLLECTIONS ITEMS~ ARE FINAL SALE~

 

Eligibility & Instructions provided below:

After the 14 days from date of purchase, NO EXCHANGE/ STORE CREDIT MAY BE ISSUED.
We don't get many returns... to honor all of our products, @ all the pretty little things, YOUR EXCHANGES SHIP FREE WITH-IN OUR RETURN TIME WINDOW.
Keeping our domestic commerce in mind, we use our primary, local carrier- United States Postal Service (USPS) to ship and handle all of our pretty packages. Tracking is 100% provided via email notification when purchase order has updated. 
Please email us at hello@alltheprettylittlethings.love or lara@alltheprettylittlethings.love in regard to any exchanges and your request will be answered and or processed within 24-48 hours.
 

PRODUCT REQUIREMENTS UPON RETURN

STRICTLY ENFORCED
NO-IN PERSON RETURNS or EXCHANGES may be issues at this time due to COVID-19 health and safety guidelines.
CLAIM MUST BE SUBMITTED WITHIN 14 DAYS FROM DATE OF PURCHASE unused, unworn, unwashed, free from odors (such as smoke, perfume, household and food). Stains, signs of wear or washing are unacceptable.
NOTE**** If item does not meet return policy upon inspection, An exchange or store credit option IS UNAVAILABLE TO BE CREDITED/ ISSUED.
We are a Colorado local boutique, and aim to exceed customer relationships.
This standard must be met as we provide our customers with the highest quality customer service.
Example::: clothing fibers, natural and or man made materials related items such as handbags, scarfs and body jewelry etc, absorb odors, bacteria from skin contact, pets, smoke, food and detergents. These items are un-returnable, as they cannot be re-listed for purchase to our customers.

Additional non-returnable/ exchangeable items due to bacteria, mold: (if applicable) 
jewelry / undergarments / bodysuits / hand bags / scarfs / swim wear. 
Please do not send your purchase back to the manufacturer, they will not honor it unless specified by label.

PRICE DROPS/ ADJUSTMENTS:
ALL THE PRETTY LITTLE THINGS HOLDS THE RIGHT AND PRIVILEGE TO ADJUST MSRP OR SRP AT ANY TIME.
CREDIT CAN BE CLAIMED WITHIN 24 hours of PRICE REDUCTION. 
 •ALL ON-SALE ITEMS are FINAL SALE• NO EXCEPTIONS
 (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Notification of the approval or rejection of your refund via contact information within 3 BUSINESS DAYS.
• If approved, your store credit/ exchange will be processed momentarily to your customer profile account or to a physical gift certificate.


If you’ve done all of this and you still have not received your store credit yet, please contact us at hello@alltheprettylittlethings.love OR lara@allthelittleprettythings.love

SALE PRODUCTS (if applicable)

PRODUCTS THAT ARE SALE ITEMS ARE FINAL SALE and cannot be exchanged as these are final sale pieces.

If available/ in stock SIZES MAY BE EXCHANGED IN STORE IF AVAILABLE AT THE TIME OF PURCHASE. 

GIFT CARDS ARE NON REFUNDABLE.

GIFT CARDS MAY BE TRANSFERRED TO ANOTHER CUSTOMER AND SHARED.

ALL PURCHASES WITH GIFT RECEIPT ARE VALID FOR EXCHANGE FOR 30 DAYS IN PURCHASE CONDITION.

REFERENCE THIS RETURN POLICY.


SHIPPING

FREE SHIPPING ON ALL ORDERS to anywhere within the U.S.A.

 Weight restrictions may vary for international shipping locations. If purchase exceed 5lbs $19.99 may be collected by Boutique Associate for weight fee.

 - email us directly hello@alltheprettylittlethings.love for a RETURN SHIPPING LABEL

We thrive & strive on offering the best online shopping experience & customer service.

Don't be shy... we are here to assist you with all the pretty little things you've purchased!

We THANK YOU for shopping Colorado local Artisans & domestically based Apparel and American operating/ and a designing brands.

~ all the pretty little things ~

a bohemian boutique